Refund and cancellation policy
Last updated: October 6, 2026
How cancelling a plan works, and when you can have your money back.
1. Cancelling a plan
Cancel at any time from Billing in your workspace. No further payments are taken, and the plan stays active until the end of the month already paid for.
2. Subscription refunds
Payments for a period that has started are not refunded in part. We do refund in full a payment taken by mistake, a duplicate payment, or a period in which the service was unavailable to you for a long time because of us. Ask within 14 days of the payment.
3. NFC chips and printed cards
A chip or card that arrives faulty, or stops working through no misuse within 14 days of delivery, is replaced, or refunded if a replacement is not possible. Cards printed to your design cannot be returned unless they are faulty.
4. How to ask
Write to — with your workspace name and the payment date. We reply within two working days. Approved refunds go back to the original payment method through Paymob; when they appear depends on your bank, usually within 14 working days.